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Frequently asked questions: Online payments for parents

  • What is an online link code?

    A link code is a series of letters and numbers that uniquely identifies a child. The code can be used once to link a child to an online account - it cannot be re-used.

    A link code can be found on the access letter given to you by the school office.

  • What is an online link code?

    A link code is a series of letters and numbers that uniquely identifies a child. The code can be used once to link a child to an online account - it cannot be re-used.

    A link code can be found on the access letter given to you by the school office.

  • How do I get an access letter?

    Please contact School Office and we can provide a letter; it will be sent home. The letter includes the online link code and instructions on how to create an account.

  • I have two children attending the school, can I pay for my children using one account?

    Yes! You can have both children linked to your account by following these steps:

    • If you have not set up an account yet, create your account with first child's link code.
    • Log in, go to "Your Account", and select "Link Pupils". Use the second child's link code.
  • I have children at 2 different schools, can I use one account?

    If both schools use the Tucasi Online Payments system, then yes! You can do this using the two link codes given to you by each separate school (see FAQ point above).

  • My partner has created an account linked to our child. I tried to create an account with the same link code they used, but it didn't work.

    For security, the link code on the letter cannot be used more than once. Please contact your child's school and ask them for a new letter and link code.

  • I used the wrong email address to sign up. Can I change it?
    • I know the email address I signed up with.

    Log in with the password you specified.

    If you have not verified your email address, a message will appear and you will be able to change your email address there.

    If you have verified your email address, go to "Your Account", and select "Login Details" to change your email address.

    • I do not know the email address I signed up with.

      Please contact your child's school and ask them to unlink your child from the incorrect email address. You can then ask them for a new letter and link code.

      Re-register with your intended email address, and use the new link code.

  • The system won't accept my American Express card.

    Most schools do not accept payment using an American Express card.